Solid Ground is committed to protecting your privacy and security. This policy explains how and why we use your personal data to ensure you remain informed and in control of your information.
Our Privacy Policy has been updated to align with the latest UK data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. It reflects changes in how we can communicate with you, how we collect your data, and how we protect your privacy.
We collect personal data that you provide to us directly or through your interactions with our services. This can include:
We may also collect data through our website or social media platforms with your permission. In some cases, we may use public databases or social media platforms to gather publicly available information for specific, legitimate business purposes.
We use your personal data for a variety of purposes, including:
You have the following rights regarding your personal data:
To exercise these rights, please contact us at info@thissolidground.com. We will respond to all requests promptly and in line with our legal obligations.
From January 2025, Solid Ground requires explicit opt-in consent for all marketing communications. This means you will be asked to consent to receive marketing messages from us. You can choose the methods of communication (email, post, phone, or text) and have the right to opt-out or change your preferences at any time by emailing info@thissolidground.com.
We will never sell your personal data to third parties, and we only share data with trusted partners who are necessary for us to provide
our services. For example, we may share your data with delivery companies, event organisers, or other service providers, but these third parties will be required to adhere to strict confidentiality and security standards.
We may share your personal data with third parties where necessary, including:
All data shared with third parties will be done so in accordance with our privacy standards, and these organisations are required to safeguard your personal information.
Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us understand how users interact with our site. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
We use Google Analytics to collect anonymous data on website traffic and performance. You can opt-out of Google Analytics tracking at any time by using the tools available on their website.
We take the security of your personal data seriously. We use a combination of physical, electronic, and managerial measures to protect your information from unauthorised access, alteration, or destruction. Our staff are trained on data protection practices, and we ensure that our systems comply with relevant security standards.
We store our data within the European Economic Area (EEA), but some third-party service providers may transfer data outside the EEA. In such cases, we ensure that your data remains protected under appropriate safeguards, such as standard contractual clauses or adherence to international privacy frameworks.
We will only keep your personal data for as long as necessary to fulfil the purposes for which it was collected or to comply with legal or contractual obligations. When your data is no longer needed, we will securely delete or anonymise it.
For example, if you opt out of receiving marketing emails, we will stop storing your email for marketing purposes but may retain a record of your preference not to receive such emails.
While Solid Ground operates primarily in the UK, some third-party services we use (e.g., cloud-based systems like Microsoft or Google) may transfer personal data outside the UK or EEA. In such cases, we ensure that appropriate safeguards are in place to protect your data in compliance with UK data protection laws.
As a data subject, you have the right to:
If you would like to exercise any of these rights, please contact us at info@thissolidground.com
If you have any concerns about how we handle your personal data or feel your privacy rights have been violated, you can contact us directly at info@thissolidground.com. If you’re not satisfied with our response, you can file a complaint with the UK Information Commissioner’s Office (ICO), the regulator for data protection in the UK. Further information on how to do so can be found on their website at www.ico.org.uk.
We will review and update this Privacy Policy regularly to ensure it remains compliant with UK data protection laws. The current version of the policy will always be available on our website.
For any questions or concerns regarding this Privacy Policy or how we handle your personal data, please get in touch with us at:
Solid Ground Ltd
Email: info@thissolidground.com
Address: 52 Princess St, Manchester, M1 6JX, UK