Privacy Policy

Solid Ground is committed to protecting your privacy and security. This policy explains how and why we use your personal data to ensure you remain informed and in control of your information.

Our Privacy Policy has been updated to align with the latest UK data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. It reflects changes in how we can communicate with you, how we collect your data, and how we protect your privacy.

 
What Information We Collect

We collect personal data that you provide to us directly or through your interactions with our services. This can include:

  • Personal details (name, email, address, telephone number, etc.) when you enquire about our services or engage with us.
  • Financial information when making payments.
  • Information about your interests, preferences, or attendance at events.

We may also collect data through our website or social media platforms with your permission. In some cases, we may use public databases or social media platforms to gather publicly available information for specific, legitimate business purposes.

 
How We Use Your Information

We use your personal data for a variety of purposes, including:

  1. Marketing and Communication: To keep you updated on news, events, services, and offers that may be of interest to you. You will always have the option to opt-in or opt-out of communications, and to change your preferences on how we contact you (email, post, phone, or text).
  2. Contractual Obligations: To fulfil the services we’ve agreed to provide to you, whether as a client, supplier, or other stakeholder.
  3. Legal Obligations: To comply with legal requirements, such as tax, regulatory, or contractual obligations.
  4. Research and Profiling: We may use personal data for profiling to better understand your interests and offer more tailored communications.
 
Your Rights Under Data Protection Law

You have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: If any of your personal data is inaccurate or incomplete, you can request it be updated.
  • Right to Erasure: You can ask us to delete your personal data when it’s no longer necessary for the purposes we collected it, or when you withdraw consent.
  • Right to Object: You can object to us processing your personal data for marketing or profiling purposes.
  • Right to Data Portability: You can request that your data is transferred to another service provider in a structured, commonly used format.

To exercise these rights, please contact us at info@thissolidground.com. We will respond to all requests promptly and in line with our legal obligations.

 
Marketing and Communications

From January 2025, Solid Ground requires explicit opt-in consent for all marketing communications. This means you will be asked to consent to receive marketing messages from us. You can choose the methods of communication (email, post, phone, or text) and have the right to opt-out or change your preferences at any time by emailing info@thissolidground.com.

We will never sell your personal data to third parties, and we only share data with trusted partners who are necessary for us to provide

our services. For example, we may share your data with delivery companies, event organisers, or other service providers, but these third parties will be required to adhere to strict confidentiality and security standards.

 
Data Sharing with Third Parties

We may share your personal data with third parties where necessary, including:

  • Subcontractors and Suppliers: If we need to deliver goods or services to you, your personal data (e.g., name, address) may be shared with third-party service providers (e.g., delivery companies).
  • Collaborative Events: If you register for an event jointly organised by us and another organisation, we may share your details with them. We will inform you beforehand if this is the case.

All data shared with third parties will be done so in accordance with our privacy standards, and these organisations are required to safeguard your personal information.

 
Cookies and Tracking Technologies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us understand how users interact with our site. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

We use Google Analytics to collect anonymous data on website traffic and performance. You can opt-out of Google Analytics tracking at any time by using the tools available on their website.

 
Data Security and Protection

We take the security of your personal data seriously. We use a combination of physical, electronic, and managerial measures to protect your information from unauthorised access, alteration, or destruction. Our staff are trained on data protection practices, and we ensure that our systems comply with relevant security standards.

We store our data within the European Economic Area (EEA), but some third-party service providers may transfer data outside the EEA. In such cases, we ensure that your data remains protected under appropriate safeguards, such as standard contractual clauses or adherence to international privacy frameworks.

 
Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes for which it was collected or to comply with legal or contractual obligations. When your data is no longer needed, we will securely delete or anonymise it.

For example, if you opt out of receiving marketing emails, we will stop storing your email for marketing purposes but may retain a record of your preference not to receive such emails.

 
International Data Transfers

While Solid Ground operates primarily in the UK, some third-party services we use (e.g., cloud-based systems like Microsoft or Google) may transfer personal data outside the UK or EEA. In such cases, we ensure that appropriate safeguards are in place to protect your data in compliance with UK data protection laws.

Your Legal Rights

As a data subject, you have the right to:

  • Access the personal data we hold about you.
  • Rectify any inaccurate or incomplete personal data.
  • Erasure of your personal data when it’s no longer necessary or if you withdraw consent.
  • Object to data processing for marketing or profiling purposes.
  • Portability of your personal data, where applicable.

If you would like to exercise any of these rights, please contact us at info@thissolidground.com

 
Complaints

If you have any concerns about how we handle your personal data or feel your privacy rights have been violated, you can contact us directly at info@thissolidground.com. If you’re not satisfied with our response, you can file a complaint with the UK Information Commissioner’s Office (ICO), the regulator for data protection in the UK. Further information on how to do so can be found on their website at www.ico.org.uk.

 
Review of This Privacy Policy

We will review and update this Privacy Policy regularly to ensure it remains compliant with UK data protection laws. The current version of the policy will always be available on our website.

 
Contact Us

For any questions or concerns regarding this Privacy Policy or how we handle your personal data, please get in touch with us at:

Solid Ground Ltd
Email: info@thissolidground.com

Address: 52 Princess St, Manchester, M1 6JX, UK